Fuse Innovation has evolved over the years with now one simple aim:
…to help our clients stand out from their competition and achieve outstanding results in their direct marketing campaigns. To give buyers a feeling of buying confidence when working with us.
With nearly two decades of experience behind us we have become a thought leading company that creates outstanding tech-in-print marketing products. Our growth is inspired by our passion to succeed and to earn the respect of our clients and production partners.
Our Promise: To operate an honest, trustworthy and reliable business, with a world class service, delivering well priced, high quality products. To impress both customers and supply partners with our efficient and effective business model.
Our Mission: To develop and deliver premium, innovative marketing products around the world that will amaze anyone that receives one. To work with companies (big and small) from established global brands and agencies through to start up companies; impressing everyone who interacts with us! To provide jobs and employee development through company growth and provide business opportunities for partners/re-sellers and agents round the world. To have our competition eat our digital dust!
Our Vision: To see exponential growth around the world in the use of physical products used for creative marketing, communications and content delivery. To maintain our status as a highly reputable, respected and and thought leading company in direct marketing, direct mail and proximity communications. To push the boundaries of physical+digital (tech-in-print) product innovation and have our products enjoyed by millions of people worldwide.
Our Values: Integrity, honesty, dependability and excellence, along with utmost respect and appreciation for clients and supply partners alike.
This is a good question. We say, work with us if:
You want to work with a company that has over 100 years of combined industry experience between the senior partners,
- You wish to a receive a premium product produced with high quality components.
- You need for an excellent service level and your product purchased at a fair price.
- You expect your production partner to have a trusted and established presence in the industry and a high degree of pedigree.
We are an ambitious and plucky company that has been causing a stir in the digital media production industry since 2002.
What makes us different?
- Firstly, we believe we are truly unique in our service and product offerings. No other company has the exclusive product range and the marketing solutions experience and expertise that we do.
- Our supply chain network spans the world, with manufacturing partnerships in the UK, Europe and the Far East and North Americe. Many of our products are manufactured in China – the universally recognised home of technology production.
- We have a unique business model that sees our customers orders coming directly from the factory – taking out all the expensive middlemen.
- We genuinely believe that we apply fair margins to our cost prices, and we’re open about that, resulting in honest pricing for the product quality received and the service given.
- We are determined to provide the type of customer care that you may have thought vanished in the last century, however is very much still alive here at Fuse Innovation.
MADE IN CHINA. DESIGNED IN GREAT BRITAIN
We’re an English company with our HQ in Harrow, Middlesex (just a few miles from central London), so it’s perhaps no surprise that our product designs – like bespoke British tailoring – is at the cutting edge of creativity and flare. We pride ourselves on creating pleasing and intuitive products for our customers that are stylish and innovative, yet simple to use. But to ensure a level of quality and a cost price that it’s just not possible to procure by manufacturing in Great Britain, many of our products are made in China under the watchful eye of dedicated and experienced network of project managers, in a region where we see Apple’s assembly facilities as our neighbours.
It’s quite simple. The Chinese have the best technology and assembly infrastructure in the world. We are very fortunate to work with some of the most experienced, capable and ambitious companies, and we give them the trust to produce our innovations under the control of the tried and tested production process we have in place. For our approved partners, nothing is too much trouble when it comes to ensuring our orders reach our clients on time, and of course, at the highest quality level. We genuinely consider our partner factories as an extension of our own company and team, and the feeling is reciprocated with the value our production partners put on the Fuse Innovation UK office.
UNIQUE BUSINESS MODEL
We are successful in winning the trust of some of the world’s biggest and best known companies because we have managed to attract clients with our positive can-do attitude, vast product solutions and flexible service offering, with the ability to turn products around VERY quickly when needs must.
In addition, by having low overheads and no large company debts or outside investments, as a company, we are privately owned with the major shareholders actively involved with the running of the company and the successful direction of the business.
FAIR MARGINS, HONEST PRICING
For us, our philosophy in pricing our products and service is simple; whatever the manufacturing price of the product, we add a margin that gives us just enough profit profit to keep our pricing highly competitive but allows us to cover the running costs of the business.
We would prefer to work with a large number of great companies, on lots of exciting projects than manage just a few projects at a high margin.
Because of this approach, we achieve very competitive manufacturing rates from our partners. We call this ‘value-through-volume’, and the cost savings we achieve are passed to our clients to help us create our competitive edge.
We are confident that our products are superior in quality and produced with the best technology components and superior print and finishing quality. After examining many samples we have received of other company units, they are often lower grade components and being sold at the same price. We do not compromise on the high grade quality of our components.
UNRIVALLED CUSTOMER CARE
We have an unashamedly old-fashioned approach to customer service that relies on respect, courtesy and common sense. It’s born of an acknowledgement that our success is entirely dependent on our clients satisfaction. And that’s what we aim for every time.
We are not a perfect company (hey, please tell us if you find one), and have slipped on many banana skins along the way, however, in the rare event that things don’t go exactly to plan, we aim to put them right quickly with minimal fuss and hassle for our clients. And if ever our clients are unhappy or frustrated with our service (or delighted and wanting to share the love) the senior management team of the business can be contacted at the email addresses below and you can be sure one or more of them will help you out.
Having learned an awful lot over the last few decades about how products are designed, manufactured and distributed, as well as how product components are priced, produced or sourced, we are on a mission – to be the number 1 production agency for innovative products and creative marketing solutions by helping our clients stand out from their competition and achieve outstanding results in their direct marketing campaigns.
THE POWER OF THE INTERNET
The power of ‘the internet search’ has given birth to a big challenge for us. Buyers are becoming more savvy every day, and with the amount of information at peoples fingertips and the ability to become mini-experts overnight, we have to be sure we are able to compete in other ways. And our answer to competing against our cheaper, higher risk companies is simple:
Trust and Pedigree coupled with a price match promise!
PRICE MATCH PROMISE
We have the experience and knowledge to win the trust of all of the companies we have been lucky enough to work with (that you will see on this website) AND we will match the price of any LIKE-FOR-LIKE product out there, on evidence of a formal quotation supplied to us stating the detailed product specifications. That is our promise to you.
We look forward to hearing from you….